1. Help! I've forgotten my password.

If you have forgotten your password, simply follow these steps:
  • Click "I forgot my password" at the top of the home page.
  • Enter your email address that you created the account with along with your date of birth.
  • Enter the code displayed.
  • You will receive an email shortly.
  • Click change password.
  • Enter new password.
  • Confirm new password.
  • Click on save.

2. What is the minimum and maximum amount that I can deposit?

Payment Method Minimum Deposit Minimum Withdrawal
Debit Card £10.00 £20.00
ApplePay £10.00
PayPal £25.00 £25.00
The maximum amount you can deposit unless stated is £20,000.00

3. How do I clear my cache and cookies?

Safari for iOS:

From the Home screen choose Settings > Safari, then tap Accept Cookies and choose "From visited", or "Always".
To clear all cookies from Safari, tap Settings > Safari > Clear Cookies and Data.

Android's web browser:

Open the Browser application.
Select the Menu key.
Select Clear cache.
Select OK.
Select Clear all cookie data.
Select OK.

Windows Phone browser:

From the Start Screen Swipe the screen from right to left, Scroll down to Settings and tap it.
Swipe the screen from right to left, to Applications then scroll down to Internet Explorer and tap it
At the bottom of the screen tap delete history
This will delete temporary files , history, cookies, and saved passwords are all deleted from your Windows Phone.

Google Chrome:

Click the Chrome menu on the browser toolbar.
Select "Tools".
Select "Clear browsing data".
In the dialog that appears, select the "Empty the cache" and "Delete cookies"
Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything.
Click "Clear browsing data".


At the top of the Firefox window, click the Firefox button, go over to the History menu and select "Clear Recent History...."
Select how much history you want to clear:
Click the drop-down menu next to "Time range to clear" and choose "Everything"
Next, click the arrow next to "Details" to select exactly what information will get cleared.
Select "Cookies" and "Cache"
Finally, click the "Clear Now" button and the window will close and the items you've selected will be cleared.

Internet Explorer:

Select Tools > Safety > Delete browsing history...
Make sure to uncheck Preserve Favorites website data and check both Temporary Internet
Files and Cookies then click Delete.
You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

4. What is Cash Out?

Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished.

Any bets available to Cash Out will be displayed on your Betting Slip by clicking on My Bets.